Shipping Policy

We are currently only shipping to destinations within the United States and Canada.

If you are ordering from outside the United States or Canada, please visit our Where to Buy page to find a dealer near you.  Our international distribution partners can serve you more directly in your world region, and provide local warranty services on products you purchase from them.
 

All orders usually ship within 1 to 3 business days via a tracked ground service. 

Shipments will be by First Class Mail, Priority Mail, or UPS Ground. 
 
Total delivery time from placing an order until your package arrives can be between 2 to 7 business days.  This is an estimate only, and not guaranteed.

We often ship within one business day of receiving your order, but not always.

When your order is ready to ship, you should get a tracking number email.  Save it!  Use it to track your order’s progress.  It may take a day or so for the order to start moving through the shipper’s tracking system.  If you do not get a tracking number within 1 to 3 business days, just contact us and we’ll get one out to you.
 

Special Shipping Requests / Order Cancellation for Orders Not Yet Shipped

If you have special requests for shipping, or need to cancel your order, we may be able to accommodate you on a case by case basis.  Please contact us at:

  • Email:  shop@pocketwizard.com - You'll immediately get a case number, and we will get back to you as soon as we can - usually within 1 business day.
  • Phone: (802) 318-4456 - Normal business hours: Monday through Friday, 9:00a.m. - 4:30p.m. EST (excluding most US holidays)

We often ship within one business day of receiving your order (but not always) so be sure to contact us as soon as possible.  We may not be able to honor every special request.

 

US Holidays and Weekends

Please note that we observe most US Holidays and our offices are closed on weekends. If you place an order when our offices are closed, your order will be shipped within 1 to 3 business days after the observed holiday or weekend.