Return Policy

We hope you’ll be…

Content
Convinced
Fulfilled
Gratified
Happy
Satisfied


…with your new PocketWizard gear! But if you’re not, for any reason, you can return it within 60 days for a refund.

  • Email: shop@pocketwizard.com - You'll immediately get a case number, and we will get back to you as soon as we can - usually within 1 business day.
  • Phone: (802) 318-4456 - Normal business hours: Monday through Friday, 9:00a.m. - 4:30p.m. EST (excluding most US holidays)


Your returned items need to be in like-new condition, with all pieces included (accessories, packaging, manuals, cards, etc.), and undamaged. Once we receive your return and verify it is in like-new condition, the refund amount will be applied to the credit card or PayPal account used for the original order. Please allow up to 3 weeks for the return amount to be processed (it’ll usually be much faster, but sometimes it isn’t). If your returned items are not like-new, or are damaged or missing parts, we’ll deduct a reasonable restocking fee from the refund to cover the cost to make it like-new again.


You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable, including the shipping you may have paid when placing the original order.

Please carefully package your order for return, using the original packaging when possible, and send it to:

PocketWizard
Attn.: Case Number XXXXX - (the one you got from shop@pocketwizard.com or on the phone)
21 Gregory Drive
Suite 140
South Burlington, VT 05403
(802) 318-4456

Include a copy of the original invoice/receipt/proof of purchase from shop.pocketwizard.com. We do not accept returns or offer refunds on items purchased from our dealers. Please work with your dealer to arrange a refund.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Exchanges

If your item arrives from us damaged or defective, we’ll exchange it for the same item. Just contact us to get the process started. If you send in an item for an exchange, we’ll take care of it within 3-5 business days (plus shipping time).


Warranty

Our radios and accessories come with a 2 year warranty against manufacturer defects in materials and workmanship.


Special Shipping Requests / Order Cancellation for Orders Not Yet Shipped

If you have special requests for shipping, or need to cancel your order, we may be able to accommodate you on a case by case basis. Please contact us at:

shop@pocketwizard.com

(802) 318-4456

We often ship within one business day of receiving your order (but not always) so be sure to contact us as soon as possible. We may not be able to honor every special request.


US Holidays and Weekends

Please note that we observe most US Holidays and our offices are closed on weekends. Your order may not be shipped until the following business day after the observed holiday or weekend.